Not that anyone didn't already know that.  Apparently if you setup automatic payments with them, the process isn't exactly automatic.  After a 20 minute conversation with their billing department they told me that even though I'm enrolled in the automatic payment service, it actually takes 1-2 billing cycles to begin working. 

The woman I spoke with defended the practice up and down and talked in circles when I asked if it made sense to her that it take so long and that the site I log into shows I'm enrolled but doesn't indicate that I need to make a payment but shows a past due balance, she just kept saying, “It clearly stated when you sign up that it takes 1 to 2 billing cycles to begin automatically billing you”  All I wanted to hear was “Yes, maybe that could be more clear.  I'll submit a suggestion to the web team”

Instead, I just kept hearing the same thing.... I guess it's more important to defend the system than to look critically at it and make it better.  Way to go SBC - another brainwashed koolaid drinker.  I wonder how Vonage's support works.